Rewrites, cancellations & refunds.

The nature of a personalized piece

Each order is created individually from the details you provide. Once the creative process has started, the piece cannot be resold or reused — it belongs to one person, one story.

Free rewrites

If the finished piece does not feel right, reply to your delivery email within 72 hours describing what to change. We will rewrite it at no cost, as many times as it takes to land properly.

Cancelling before creation begins

You can cancel your order and receive a full refund at any time before the creative process starts. Once creation has begun, cancellation is no longer possible because the piece is being made for you specifically.

Quality issues

If the piece has a genuine technical fault — a corrupted file, wrong recipient details, missing content — we will re-deliver at no cost. Notify us within 14 days of receipt.

If we fail to deliver

In the rare case we cannot deliver within twice the estimated production time, you receive a full refund automatically.

How to request a rewrite or refund

Write to us from the contact page or reply to your order confirmation. Include your order number and a short note about what needs to change or why.

Any concern is welcome — reach the studio here.